About Us
Experience You Can Count On
Transformation is stressful - It can be risky, cause confusion, and take a long time to see the benefits. As today's leaders are trying to change corporate cultures and introduce an Experience mindset to meet the demands of customers, employees and shareholders - they can be presented with many challenges.
CEA (Customer Experience Advisor) Services, creates a lifeline for Senior level employees by having unlimited access via phone/email to a thought partner that will work beside you to quickly highlight CX opportunities, align them to best practices and use past experiences to build a collaborative customer experience framework that will assist in transforming quickly to meet the needs of your customers, employees and the business.
Our Customer Experience Advisors will assist with:
- Moving quickly by having full access to a thought partner
- Quarterly In-Person sessions to help navigate complex challenges
- Identifying an Organizational CX Maturity level
- Aligning CX Objectives, Best Practices and Progression tracking
- ROI Alignment to Key KPI’s
To learn more about CEA Services, and how having a strategic advisor who has “been there / done that” can help, please contact ECPJ Advisors.
Best
Michael Truett
President and CXO
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Our ramp up process is designed to empower your team and outfit them with the tools they need to succeed. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success and profit.